Terms of Service

1. Agreement to These Terms

VendVenture ("VendVenture," "we," "us") is an online marketplace that connects property managers and commercial property owners ("Customers") who need local services performed with independent contractors ("Vendors") who perform that work. By creating an account, posting a job, submitting a bid, or otherwise using VendVenture, you agree to these Terms. If you do not agree, do not use VendVenture. VendVenture is not a party to, and does not guarantee the performance of, any agreement a Customer and Vendor reach through the platform. Vendors are independent contractors, not employees or agents of VendVenture or of any Customer.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use VendVenture. You must choose an account type (Customer or Vendor) when you sign up; account type cannot be changed later without contacting support. You represent that the information you provide is true, accurate, and current, and you agree to keep it that way. You are responsible for all activity under your account and for keeping your login credentials confidential -- notify us immediately at vendventure33@gmail.com if you suspect unauthorized use of your account.

3. Acceptable Use

You agree not to:

• Circumvent VendVenture's fee structure by arranging payment for a platform-sourced job outside the platform.
• Request or share payment information inconsistent with VendVenture's payment flow (e.g. gift cards, wire transfers, or sharing one-time security codes) through platform messaging.
• Post a job listing, bid, review, or message that is fraudulent, materially misleading, unlawful, defamatory, or not a genuine request for or offer of services actually performed.
• Misrepresent your licensing, insurance, business identity, or qualifications.
• Use a robot, scraper, or other automated means to access VendVenture, or attempt to interfere with its proper operation or impose an unreasonable load on its infrastructure.
• Reverse-engineer, copy, or resell any part of the VendVenture platform without our written permission.

VendVenture may warn, restrict marketplace access for, suspend, or ban an account that violates these Terms, and may restore affected Bid Credits where a job is confirmed fraudulent.

4. Verification Is Not a Guarantee

VendVenture reviews business and vendor verification submissions (business/property-owner identity for Customers; trade license information for Vendors) using a combination of automated checks and, where flagged, human review. This review confirms that the information submitted is complete and internally plausible -- it does not confirm, and VendVenture does not represent, that a license, business registration, or insurance claim has been independently verified against any government registry or third party. A "Verified" status is not a guarantee of a Vendor's licensing, insurance, workmanship, or legitimacy, or of a Customer's identity or creditworthiness. Customers and Vendors are each responsible for confirming the other party's qualifications and standing to the extent they consider necessary before engaging in a job.

5. Fees, Bid Credits, and Payment

Vendors may be charged a fee to unlock a job opportunity ("Bid Credit" or per-opportunity fee, depending on the pricing model in effect) and may accept a direct invitation from a Customer at no charge. VendVenture may change its fee structure, and current pricing is shown in the product at the time of the applicable transaction. Fees paid by Vendors to unlock an opportunity are generally non-refundable, except where VendVenture determines a refund is warranted -- for example, where a job is confirmed to have been fraudulent. Payments for completed work are processed through Stripe and held in escrow; VendVenture does not store your full payment card or bank account details. Escrowed funds are released to the Vendor after Customer approval of completed work, or automatically after a grace period if the Customer does not respond or raise a dispute. VendVenture takes a commission on completed, released payments as disclosed in the product. We do not currently charge sales tax on service fees; this may change if required by applicable law.

6. Content You Submit

You are solely responsible for any job descriptions, photos, bios, reviews, and messages you submit ("User Content"). You represent that your User Content is accurate and that you have the right to post it. You grant VendVenture a license to host, display, and distribute your User Content as necessary to operate the platform (for example, showing your business photos on your public vendor profile). VendVenture does not actively pre-screen User Content as a matter of policy, but may remove it and may suspend or terminate accounts that post User Content violating these Terms. To report content you believe violates these Terms or infringes your rights, contact vendventure33@gmail.com.

7. Disputes Between Customers and Vendors

If a Customer disputes a Vendor's submitted evidence of completed work, VendVenture reviews the dispute and makes a determination regarding escrow release. VendVenture's decision in this process is final as between the parties for purposes of releasing platform-held funds, but does not waive either party's other legal rights and remedies against each other.

8. Disclaimers

VendVenture is provided "as is" and "as available," without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. VendVenture does not warrant that the platform will be uninterrupted, error-free, or free of harmful components, or that the use of any Vendor's services will meet your expectations. VendVenture disclaims all responsibility for the quality, safety, legality, timeliness, or outcome of any job arranged through the platform -- that responsibility rests with the Customer and Vendor who agreed to it.

9. Limitation of Liability

To the maximum extent permitted by law, VendVenture will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from your use of the platform or any job arranged through it -- including damage, injury, or loss caused by a Vendor's work or a Customer's property or conduct. VendVenture's total liability to you for any claim arising from these Terms or your use of VendVenture is limited to the fees you paid VendVenture in the twelve months preceding the claim.

10. Release and Indemnification

You agree to release, defend, indemnify, and hold harmless VendVenture and its owners, officers, and personnel from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of VendVenture; (b) your violation of these Terms; (c) a job you posted, bid on, or performed; or (d) the acts, omissions, negligence, or misconduct of a Vendor, Customer, or other third party in connection with a job arranged through the platform, including any injury to person or property arising from work performed at a Customer's property.

11. Dispute Resolution -- Binding Arbitration

Except where prohibited by applicable law, any dispute arising out of or relating to these Terms or your use of VendVenture will be resolved by binding arbitration administered by the American Arbitration Association under its rules, conducted in Utah (or, if Utah arbitration is not permitted under your local law, in your state of residence). You and VendVenture each agree that any arbitration will be conducted only on an individual basis and not as a class, collective, or representative action, and each party waives any right to participate in a class action.

12. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law principles, and (to the extent a matter is not subject to Section 11's arbitration requirement) you consent to the exclusive jurisdiction of the state and federal courts located in Utah.

13. General

You may not assign or transfer your rights or obligations under these Terms without our consent. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and VendVenture regarding its subject matter, and supersede any prior agreements on that subject. Section headings are for convenience only. VendVenture may update these Terms from time to time; continued use of the platform after an update constitutes acceptance of the revised Terms.

14. Copyright / Intellectual Property Complaints

If you believe content on VendVenture infringes your copyright, send a notice to vendventure33@gmail.com including: your contact information; a description of the copyrighted work; the location of the allegedly infringing material; a statement of your good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on the copyright owner's behalf.

15. Contact

Questions about these Terms: vendventure33@gmail.com.